Shipping & Returns
We ship worldwide where available. Shipping options, costs, and estimated delivery times are displayed at checkout.
Processing Time:
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
Made-to-order or special items may require longer processing times, as specified on the product page.
Tracking:
Tracking is provided where available.You will receive a tracking email once your order has been dispatched.
Delivery Estimates:
Delivery time frames are provided as a guide only and may vary due to carrier delays, customs processing, peak periods, or events beyond our control.
| Destination | Estimated Delivery | Shipping Fee | Tracking |
|---|---|---|---|
| Australia | 2–8 business days | Calculated at checkout | Available on most services |
| New Zealand | 4–12 business days | Calculated at checkout | Available on most services |
| United States & Canada | 6–18 business days | Calculated at checkout | Available on most services |
| United Kingdom | 6–18 business days | Calculated at checkout | Available on most services |
| Europe (EU) | 7–20 business days | Calculated at checkout | Available on most services |
| Rest of World | 7–25 business days | Calculated at checkout | Varies by service |
Duties & Taxes:
For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the customer unless otherwise stated
Returns & Refunds
We want you to feel confident shopping with Portier Gallery. Below is how returns, exchanges, and refunds work.
Change of Mind:
Change of mind returns may be accepted at our discretion if the item is unused and unworn and remains in its original condition and packaging. Original shipping costs are non-refundable, and return shipping is the responsibility of the customer.
Custom-Made or Special Order Items:
Custom-made, personalised, or made-to-order products cannot be returned or exchanged for change of mind.
Faulty or Incorrect Items:
If your item is faulty, damaged, or incorrect, please contact us as soon as possible and provide your order number, a brief description of the issue, and clear photos or video showing the problem to help us resolve your request as quickly as possible.
Refunds:
Approved refunds will be issued to the original method of payment, and processing times may vary depending on your payment provider.
Exchanges:
Exchanges may be available subject to stock availability, and instructions will be provided once your request has been reviewed.
International Orders:
Duties, taxes, and import fees for international orders are the responsibility of the customer unless otherwise stated. Return shipping costs for international orders are the responsibility of the customer, except where items are faulty, damaged, or incorrect.
Contact Us:
If you have questions about shipping, returns, or refunds, please contact our Customer Care Team.